Student and Academic Support Administrator

School/Department: Education Services
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Fixed term contract
Fixed Term Period: 12 months
Salary: Full time starting salary is normally in the range of £23,314 to £25,776 per annum, with potential progression up to £29,370 per annum
Apply by: 03/12/2023

Role Description

About the Role

You will be responsible for the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support and student satisfaction. You will provide support to the SAS Manager and SAS Leads in the delivery and organisation of courses and their course elements.

You will play an important role in providing guidance to staff and students relating to the courses and programmes within the School, provide support for key University events in the student academic cycle and also those relating to student and course related events. The role will also include preparing and sending key communications to students, including virtual learning environments, lecture handouts and other course materials.

In return, the successful applicant will have exciting opportunities for career development.  The applicant can look forward to joining a supportive team and environment.

About You

You will be IT literate, with experience of using Microsoft Word, Excel and Outlook. You will be adaptable and able to work on your own initiative, with excellent interpersonal skills and a strong work ethic. You will be well-organised, customer-focused and have excellent communication skills, attention to detail and the ability to work well under pressure.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Cranfield School of Management (SOM) has long been recognised as one of the most established and most prestigious business schools in the UK, with over 40 years’ experience of educating business leaders. SOM is a Financial Times’ top 40 school and is triple accredited by EQUIS, AMBA and AACSB. We are known for our excellence in leadership development, its deep-rooted relationships with organisations of all kinds, and its focus on transforming learning and research into improved management practice.  We are uniquely placed to connect technology and leadership. Our contribution to global innovation is world-leading, changing the way society thinks, works and learns.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families. Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply                                   

For an informal discussion about this opportunity, please contact Callum Collins, Student and Academic Support Manager (E): callum.collins@cranfield.ac.uk

Apply online now. Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk. Please quote reference number 4674.

Closing date for receipt of applications: 3rd December  2023